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faq

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Q Why choose POCO?

POCO has been exported to more than 50 countries and has earned a strong rate of repeat orders. We are committed to delivering high-quality vending machines, with reliable hardware and stable software systems designed for long-term operation.

Q What type of corn should I use?

POCO recommends using our specially treated corn for hot air machines, which comes with incorporated aroma and popcorn already come out with flavors: sweet, salty, caramel, butter, vanilla.


In our machines, you can use any type of corn. There are many types of corn, but only some are suitable for making popcorn: popping corn and mushroom corn. These grains are characterized by having very tough and hard skin, starch inside, and water in the center.


Sugar and oil should not be added directly to the machine, as they may damage the popping chamber.For flavored popcorn, the kernels must be pre-treated by soaking and drying before being used in the machine.

Q How long does it take to make a cup of fresh popcorn?

The cooking time for one serving of popcorn is 120 seconds. This period needs to be supplemented with preheating, which can vary from 10 to 60 seconds.

Q Can I remotely check the inventory and sales data?

Yes, with our smart vending system, all data can be checked from mobile and you can even remotely control the machine including Remote Power & Service Control, and settings adjustment.

Q Does the machine support my local currency?

Yes. Our machines support multiple payment methods, including banknotes, coins, card payments, and e-wallets. Our current payment solutions support more than 100 countries, so the machine is likely to support your local currency.

Q Can the machine be customized with our logo?

Yes, we can customize the sticker for you and you can upload your logo and service hotline to the screen.

Q Is the software developed in-house?

Yes. We have a large software development team, with R&D personnel accounting for 40% of total employees. Both the hardware and software are independently developed and manufactured in-house.

Q Does the machine come with a warranty?

The warranty period is one year from the date the machine is received by the customer. It covers machine failures caused by normal use, excluding damage resulting from improper operation, misuse, or external factors.

Q What technical support do you provide?

To contact the technical service of your seller, please reach out directly to them. Alternatively, you can also contact POCO’s technical service via email at:zhou@pocovending.com.

Q What is the delivery lead time?

For standard models, the lead time is 7–14 days. For customized models, please contact us for further details.

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